Last updated: October 02, 2025

Veezape crafts and ships solid-wood furniture. Each carton is built for tough handling using rigid boards, high-density foam, and reinforced edges/corners; broad panels carry clear “This Side Up” arrows. Small items travel by parcel carrier; larger or heavier pieces move with specialized furniture freight. At checkout, Veezape shows the full cost, realistic timelines, and the selected handling method for every item.

Where Veezape ships

Veezape delivers to the United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, and Portugal.
Veezape does not ship to P.O. Boxes, APO/FPO/DPO, or select remote territories (for example Puerto Rico, Guam, U.S. Virgin Islands, and certain outlying islands in Europe/Australia). A street address is required so heavy wooden pieces can be handled safely.
If the destination is outside the list above, has vehicle access limits, or involves tight stairs/elevators, contact Veezape before ordering to review options and any add-on services.

Carriers & service levels

Depending on destination, size/weight, and network capacity, Veezape uses UPS, FedEx, USPS (for select small U.S. parcels) and DHL Express for international routes that serve UK/FR/DE/ES/IT/BE/PT/AU/CA.
Large or heavy furniture ships by LTL freight with a liftgate for curbside delivery. Curbside means ground-level drop at driveway/curb—no in-home placement, stairs, assembly, or trash removal. Freight partners typically call or text to schedule a window. For added protection, shipments may be palletized and stretch-wrapped.
For some high-value consignments, an adult signature (18+) may be required. If a signature is needed, Veezape’s tracking email will state this.

Processing time vs. shipping time

Processing time is the period before pickup used for final checks, packing, and labeling. Shipping time is the in-transit window after pickup.
Business days are Monday–Friday; U.S. public holidays are excluded. International lanes to UK/FR/DE/ES/IT/BE/PT/AU/CA may need extra time for customs/security. Severe weather, local holidays, strikes, or carrier backlogs can add +1–3 business days. Address changes after dispatch may add a re-route fee and delay delivery.

Shipping times & costs (by region)

The amount shown at checkout is the shipping charge paid to Veezape. The pricing model is simple: flat rates plus clear free-shipping thresholds.

Furniture specifics: Solid-wood pieces are bulky and heavy. Carriers often use dimensional weight (size + mass). Large tables and case goods commonly require LTL with liftgate and cargo insurance. Multi-item orders may ship in separate cartons to reduce handling risk—no extra charge for split shipments. Where helpful, cartons are banded to a single pallet to protect edges and corners. Veezape subsidizes part of the freight, so reinforced packing and clear totals appear at checkout.

Taxes & duties (international orders)

For deliveries to UK/FR/DE/ES/IT/BE/PT/AU/CA, Veezape ships DDP (Delivered Duty Paid)—import taxes, VAT/GST, and customs processing are included in the checkout total. Do not pay the driver. If anyone asks for payment at delivery, contact Veezape immediately.

Processing & dispatch

Most orders move into final checks and packing within 1–2 business days (Mon–Fri; U.S. holidays excluded). Orders confirmed before 2:00 PM PST usually start the same business day; later orders start the next business day.
Pre-order or made-to-order furniture ships after completion; Veezape’s order confirmation shows an estimated ship-by date. If items in one cart have different lead times, Veezape may ship ready items first or hold to ship together—the confirmation will state which method applies.

Ship-from / staging address

1100 Lilienthal Ln Redondo Beach, CA 90278 (primary dispatch point for orders to the U.S., UK, FR, DE, AU, ES, CA, IT, BE, and PT).

Furniture delivery, access & assembly

Many items ship partially disassembled to protect heavy components and simplify setup. Each order includes an illustrated setup guide and usually a basic tool (e.g., an Allen key). Typical setup time: 20–30 minutes for two adults. Check all parts before assembly and work on a soft, clean surface to avoid scratches.
If the building has stairs, narrow corridors, limited elevators, gated entries, or truck restrictions, tell Veezape before shipment so options can be arranged. If you need room-of-choice placement, stair carries, debris removal, or an exact-time appointment, Veezape can quote upgrades (third-party services billed separately).
Fees at carrier cost may apply for missed freight appointments, liftgate refusals, address corrections after dispatch, or re-delivery.

Tracking your order

When a shipment leaves the staging address at 1100 Lilienthal Ln Redondo Beach, CA 90278, Veezape emails a shipping confirmation with the tracking number and a direct link. Allow 24–72 hours for scans to appear—especially on international routes during customs screening. Freight tracking may show “label created” until the pallet is assigned to a local terminal. If no update appears after 72 hours, contact Veezape so the carrier can be checked.

If something goes wrong

Inspect packages immediately at delivery. If an item arrives damaged, contact Veezape within 72 hours with the order number and clear photos or a short video showing the outer carton, inner packing, and the affected areas. Note visible damage with the driver when possible and keep all packaging until next steps are confirmed.
For minor cosmetic issues, Veezape can often send a replacement part or a touch-up kit quickly. If a shipment appears lost—no movement for more than 7 days or not delivered within 14 business days after ship date—reach out to Veezape. Once the carrier confirms loss, Veezape will ship a replacement at no charge or issue a full refund.
Refused deliveries or undeliverable orders (for example repeated missed appointments or incorrect addresses) may return to sender. Veezape can re-ship after the address is confirmed and any return/storage/re-delivery fees are paid at cost.

Order changes & cancellations

An order that has not entered processing or has not shipped can be canceled—contact Veezape as soon as possible, ideally within 24 hours of purchase. After an order is processed and handed to the carrier, cancellation is not available. After delivery, see the Return & Refund Policy.
For international orders to UK/FR/DE/ES/IT/BE/PT/AU/CA, cancellation is not available once customs clearance is complete. To change the address, contact Veezape before shipping; after dispatch, re-route fees and delays may apply.

Warranty, returns & what this page covers

This page covers shipping only. For returns, exchanges, or warranty, review Veezape’s Return & Refund Policy and Warranty pages for eligibility, timelines, and who pays return shipping.

Contact Veezape — support is ready to help

Address: 1100 Lilienthal Ln Redondo Beach, CA 90278

Phone: +1 (310) 739-6900

Email: [email protected]

Support Time: Mon–Sun: 8:00 AM-5:00 PM PST