Last updated: October 02, 2025
Veezape designs and builds solid-wood furniture and supports every delivery. If anything is wrong, the steps below explain how Veezape fixes it. This policy covers orders to the United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, and Portugal.
Policy overview
30-day window: Start your return within 30 days of delivery.
If Veezape is at fault (transit damage, manufacturing defect, or wrong item): Veezape supplies a prepaid label or pickup and pays the return freight.
Change of mind: If the item doesn’t suit your space or finish, you cover return shipping.
Refund timing: After the return arrives and passes inspection, Veezape refunds within 7 business days to the original payment method.
Proof of purchase: Provide the order number or the checkout email/phone.
General conditions for returns (must be true)
Furniture
The item must be new, unused, unassembled, and unmodified. Any wear or alteration—for example scratches, dents, stains, odors, pet hair, drilled holes, refinishing, or leveled/installed bases—voids change-of-mind returns.
Keep all original packaging (foam, corner guards, hardware, tools, manuals, accessories). If anything is missing, pack to an equal or better protection level so the piece travels safely.
Items that are assembled/installed/glued/modified are not returnable unless Veezape confirms a defect or transit damage.
Furniture is for indoor residential/studio use. Large items may require pallet pickup or liftgate service; Veezape will explain the steps.
Do not tape parts to finished wood—wrap with foam or thick padding.
Natural wood note
Solid wood shows natural variation in grain, color, and knots. These traits are not defects and are not treated as damage. The conditions above apply in all covered countries.
When Veezape is responsible (damage, defect, wrong item)
If your piece arrives damaged, has a factory fault, or doesn’t match the model/size/finish ordered, Veezape will make it right.
Examples: crushed or dented corners, a cracked tabletop, chipped finish, misaligned joinery, a top that won’t sit level, unstable base, or hardware that won’t seat.
What Veezape does: pays return freight, arranges pickup, and offers a replacement (subject to stock/lead time) or a full refund. If you paid outbound shipping at checkout, Veezape refunds it. For small fixes, replacement components or a touch-up kit may be sent for the fastest resolution.
Returns at customer request (change of mind)
You may request a return within 30 days if the item is unused and in original packaging. Return freight is customer-paid and non-refundable. After inspection confirms complete parts and like-new condition, Veezape refunds the product price. Original outbound shipping is not refunded for preference-based returns.
Items that cannot be returned
Gift cards; final-sale/clearance items; any item used, assembled, installed, modified, or refinished; custom or made-to-order furniture (non-standard sizes, special edges, custom stains/finishes, inlays/carvings, non-standard base specs) unless defective or damaged at delivery.
Bundle note: If the order included a promotional bundle or free gift, all items must be returned, or Veezape may deduct the pro-rated value of missing items from the refund.
How to start a return (step-by-step, no jargon)
1) Contact Veezape within 30 days: email [email protected] or use the Contact form. Share your order number and a short note about the reason.
2) If damaged/defective, act within 72 hours: attach clear photos or a short video of the outer box, inner packing, and the affected areas.
3) Veezape replies in 1–2 business days: if covered, you receive a prepaid label (parcel) or a freight pickup booking plus packing instructions.
4) Return address: Veezape Returns Department, 1100 Lilienthal Ln Redondo Beach, CA 90278.
5) Hand-off deadline: labels/pickup authorizations usually expire after ~10 calendar days—please ship or be available for pickup within that window.
Packing tips — furniture
Stop movement by securing tops, legs, and bases so nothing shifts. Reuse original foam and corner guards whenever possible. Bag all hardware/tools and tape the bag to a fixed spot inside the carton or crate. If the original box is missing, use a new heavy-duty carton or pallet crate with thick padding on all sides and seal every seam with strong tape. For freight, Veezape will confirm pallet needs and provide BOL (bill-of-lading) details.
Refund timing & method (what to expect)
After the return arrives and passes inspection, Veezape processes the refund within 7 business days to the original payment method (USD; major cards and PayPal). If you prefer store credit, say so when you start the return. Banks/card issuers may take up to 7 extra business days to post funds.
Inspection checklist (used during review)
The return must include the correct model/size/finish, all components and hardware, and show no use or changes. Packing must be strong enough to prevent new damage in transit. If parts are missing or packing is inadequate and damage occurs, Veezape may reduce the refund to cover repair/replacement or return the item to sender at customer cost.
Exchanges (another simple option)
Request an exchange within 30 days for a different finish or size (when available). Preference exchanges are customer-paid; Veezape-fault exchanges are Veezape-paid. Exchange shipments leave after the original item is received and passes inspection.
Restocking fees
None. If the return meets this policy and passes inspection, Veezape refunds the full refundable amount.
Refused deliveries & undeliverable packages
If a shipment is refused without contacting Veezape first and the carrier does not confirm damage, Veezape may treat it as a preference return and deduct actual return freight, storage, and any address correction/re-route fees. If a package is undeliverable due to wrong address or missed appointments, Veezape can re-ship (extra freight may apply) or process a return under the rules above. For high-value freight, an adult (18+) must be present at pickup/delivery.
Taxes & duties on returns (international orders)
For eligible returns from the covered countries, Veezape prepares the re-import paperwork and does not charge re-import fees when Veezape’s label and instructions are used. If you book your own courier without approval, you may be responsible for duties, VAT/GST, brokerage, customs processing, and any loss/damage in transit.
Order processing & shipping times (for reference)
Most furniture orders prepare to ship within 1–2 business days (Mon–Fri; U.S. public holidays excluded). Typical post-dispatch transit is 6–8 business days to the U.S. & Canada, 7–9 business days to Europe & the UK (United Kingdom, France, Germany, Spain, Italy, Belgium, Portugal), and 9–10 business days to Australia. Orders confirmed before 2:00 PM PST usually start processing the same business day; later orders start the next business day. For carrier options and tracking services, see Veezape’s Shipping Policy.
Contact Veezape — support is ready to help
Address: 1100 Lilienthal Ln Redondo Beach, CA 90278
Phone: +1 (310) 739-6900
Email: [email protected]
Support Time: Mon–Sun: 8:00 AM-5:00 PM PST
